Repair & Service
Allen Precision Equipment has been a trusted name in surveying and construction equipment service since 1987. Our certified technicians repair, calibrate, and re-certify equipment from every major manufacturer we sell — and many we don't. Whether your unit is under warranty, out of warranty, or simply due for its annual calibration, our service department will get it back in your hands quickly and field-ready.
We service total stations, robotic packages, GNSS rovers and base stations, rotary lasers, levels, theodolites, pipe lasers, data collectors, and most field accessories. If you are not sure whether we work on your specific make or model, give our service team a call before sending anything in.
Service in four simple steps
Submit Your Request
Fill in the service request form below with your equipment and issue.
Receive a Quote
We will email you a return-shipping label and an estimate within one business day.
Repair & Calibrate
Factory-trained technicians repair, calibrate, and certify your unit.
We Ship It Back
Tested, certified, and field-ready — back in your hands quickly.
Get a Fast Service Estimate - 1 Business Day Response
For information about new equipment, Call or Text 1-800-241-6223
PHONE
1-800-241-6223
Mon-Fri 8 AM - 5 PM EST
service@allenprecision.com
Response within 1 business day
SHIP TO
3110 Mayflower Drive
Lynchburg, VA 24501
Norcross, GA 30093
Frequently asked questions
Quick answers to the questions we hear most often. Don't see yours? Call us at 1-800-241-6223 or email service@allenprecision.com.
Simply fill out the service request form above and our team will email you a prepaid return-shipping label along with instructions for packaging your unit safely.
Most repairs and calibrations are completed within 5–7 business days after we receive your equipment. Rush service is available upon request.
Yes. Every unit that goes through our calibration process receives a certificate of calibration documenting the work performed and the standards used.
Absolutely. We service equipment from every major manufacturer regardless of where it was purchased. If you're unsure whether we work on your specific make or model, give us a call.
After we receive and evaluate your equipment, we will email you a detailed estimate. You are under no obligation to proceed — if you decline the repair, we will return your unit at no charge.
Yes, loaner equipment is available for select products while your unit is being serviced. Contact our service team to check availability.
We do. Allen Precision offers on-site and remote training sessions for the equipment we sell. Contact our support team to schedule a session.
Yes. All shipments using our prepaid return labels include insurance coverage. We recommend keeping your shipping receipt until your equipment is returned.
Please send only the instrument itself unless our service team specifically requests additional items. Leave cases, batteries, chargers, and accessories at home to reduce shipping weight and risk.
In most cases, yes. Our technicians have experience with a wide range of legacy equipment. Contact us with your make and model and we'll let you know what we can do.