Shipping Policy

Shipping rates are automatically calculated during checkout to the lower 48 states. Orders placed to Alaska, Hawaii, or Puerto Rico will be contacted about shipping method/cost after order submission prior to processing the order. If you are shipping Internationally, please refer to the "International Shipping" below.


Processing, Shipment, and Delivery

Orders are processed same day if placed before 2 PM EST. Most orders will ship within 4-7 business days via UPS Ground. All weekend orders are processed on Monday and holiday orders will be processed the next business day.

Care is taken to properly pack and ship each order off the dock, but if your shipment arrives damaged, please save all original packing, including the box, and contact your local UPS representative immediately to file a claim.

For any questions about shipping, please contact us at: customerservice@allenprecision.com


International Shipping

Allen Precision Equipment ships orders exclusively to addresses within the United States and Canada. We do not currently offer shipping to other international destinations. Orders placed through freight forwarders, export brokers, or similar services for the purpose of transporting products outside the United States or Canada are prohibited. Allen Precision Equipment reserves the right to refuse or cancel any order suspected of being intended for unauthorized export. By placing an order with Allen Precision Equipment, customers acknowledge that the products purchased are intended for use within the United States or Canada and agree not to export, re-export, or transfer these products in violation of applicable U.S. export control laws and regulations. Allen Precision Equipment is not responsible for a customer's failure to comply with applicable export laws or regulations if products are subsequently forwarded, transferred, or exported after delivery within the United States or Canada.

  • Free freight promotions are only valid within the continental United States.
  • All orders will be held until they can ship complete. No back-orders on international shipments.
  • Drop ship orders from APE vendors are not available outside of the United States.
  • Air shipments are not allowed for aerosol products (paint, bug sprays etc…)

Please note: If you provide an incorrect shipping address, or refuse the shipment (not due to shipping damage), a reassignment fee and/or restocking fee may apply.


Shipping Rates

Order Subtotal Amount 4-7 business days
Up to $80.00 $14.95
$80.01 - $130.00 $19.95
$130.01 - $180.00 $24.95
$180.01 - $230.00 $29.95
$230.01 - $280.00 $34.95
$280.01 - $330.00 $39.95
$330.01 - $380.00 $44.95
$380.01 - $430.00 $49.95
$430.01 - $480.00 $54.95
$480.01 - $530.00 $59.95
$530.01 - $580.00 $64.95
$580.01 - $630.00 $69.95
$630.01 - $680.00 $74.95
$680.01 - $730.00 $79.95
$730.01 - $780.00 $84.95
$780.01 - $830.00 $89.95
$830.01 - $880.00 $94.95
$880.01 - $930.00 $99.95
$930.01 - $980.00 $104.95
$980.01 - $1030.00 $109.95
$1030.01 - $1080.00 $114.95
$1080.01 - $1130.00 $119.95
$1130.01 - $1180.00 $124.95
$1180.01 - $1230.00 $129.95
$1230.01 - $1280.00 $144.95
$1280.01+ $179.95


Return/Refund Policy

By placing an order with Allen Precision Equipment, you agree to the terms outlined below.

Non-Refundable 3% Credit Card Processing Fee

All credit card transactions are subject to a 3% processing fee. This fee is non-refundable under any circumstances, including returns, cancellations, exchanges, out-of-stock items, extended lead times (ELTs), or discontinued products. This fee is charged by the processing bank and is not returned when a refund is issued.

Order Cancellations (12-Hour Window)

Cancellation requests must be submitted within 12 hours of placing your order. After 12 hours, cancellations may not be possible due to order processing or shipment preparation. Please review your confirmation email immediately after ordering.

Return Requests (30-Day Policy)

Return requests must be submitted within 30 days of delivery. Returns require prior approval. Requests submitted after 30 days will not be accepted.

Return Conditions

To qualify for a return:

  • Item must be new, unused, and in resalable condition
  • Original packaging must be intact
  • All parts, manuals, and accessories must be included
  • Kits or bundles must be returned complete (no partial returns)

APE reserves the right to deny returns on items that are assembled, used, missing components, or damaged due to customer handling.

Restocking & Refund Deductions

Approved non-defective returns are subject to:

  • 20% restocking fee
  • Original shipping charges (non-refundable)
  • Return shipping costs (if applicable)
  • 3% credit card processing fee (non-refundable)

The restocking fee may be waived if a new order of equal or greater value is placed within 10 business days of submitting the return request (subject to approval).

Return Shipping

Return shipping is the responsibility of the customer unless otherwise approved. APE may provide a return shipping label upon request. The cost of the label will be quoted and deducted from the refund.

Damaged, Defective, or Incorrect Items

All products must be inspected immediately upon delivery.

If an item is damaged, defective, or incorrect:

Approved damaged/defective returns must be shipped back within 10 business days of receiving return authorization. Failure to return approved items within 30 days may result in the original payment method being charged.

Non-Returnable Items

The following items are not eligible for return:

  • Consumables (paper products, refills, cartridges, etc.)
  • Opened blister-pack items
  • Special order items (non-cancellable, non-returnable, non-refundable)
  • Custom products or items not listed on our website
  • All Generac products
  • Any product marked non-returnable on its product page

Generac special order items are final sale, including generators, engines, electrical parts, pumps, chemicals, installed or used items, and products with damaged or non-original packaging.

Refused, Undeliverable & Unauthorized Returns

Returns sent without prior authorization may not be refunded.

If a shipment is refused or returned due to incorrect address, customer unavailability, or refusal, APE may deduct:

  • 20% restocking fee
  • Return shipping charges

Original shipping is non-refundable. Orders shipped to freight forwarders or reshipped outside the U.S. are not eligible for return.

Warranty After 30 Days

After 30 days from delivery, items are no longer eligible for return or refund through APE. Products may be covered under the manufacturer's warranty. Manufacturer policies vary.

To start your return process please contact: returns@allenprecision.com